1. Introduction
The New Zealand Home Heating Association (NZHHA, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 2020.
2. What is personal information?
Personal information is any information about an identifiable individual. Under the Privacy Act 2020, there are 13 Information Privacy Principles (IPPs) that guide how we handle your personal information.
3. Information we collect
We may collect:
- Your name, email, postal address, and phone number
- Organisation or employer information (if relevant)
- Membership records and renewal information
- Payment details (when applicable)
- Website usage information through cookies or analytics
- Communications you send to us via forms or email
- Other information you voluntarily provide
4. How we collect information
We collect personal information:
- Directly from you when you contact us, register as a member, or use our services
- Automatically through website analytics and cookies
- From third parties with your consent, or where permitted by law
5. Why we collect and use personal information
We use your personal information to:
- Provide membership services, training, and events
- Communicate updates and information relevant to the home heating industry
- Process payments and manage transactions
- Improve our website and services
- Comply with legal obligations
- Conduct marketing and promotional activities (with your consent)
6. Sharing your information
We may share your information:
- Within NZHHA with staff, contractors, and board members for operational purposes
- With third-party service providers like IT, event, or payment providers
- When required by law or regulatory authorities
- With your consent
We ensure any overseas transfer of data is done securely and in line with New Zealand privacy law.
7. Storage and security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. We only retain information for as long as necessary and securely dispose of it when no longer required.
8. Access and correction
You have the right to request access to, or correction of, your personal information. Contact us using the details below. We may charge a reasonable fee for providing access and will respond within a reasonable timeframe.
9. Cookies and website analytics
Our website uses cookies and analytics to improve your experience and understand website usage. You can disable cookies in your browser settings, but this may affect site functionality.
10. Changes to this Privacy Policy
We may update this policy from time to time. Updates will be posted on our website with the “Last updated” date.
11. Contact us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
National Secretary
New Zealand Home Heating Association
28 Ranfurly Street, Tamatea, Napier 4112
Email: info@homeheat.co.nz
Phone: 06 390 6391
12. Privacy complaints
If you believe your privacy rights have been breached, you may also contact the Office of the Privacy Commissioner: www.privacy.org.nz